Frequently asked questions

or ask us a question...

  • Q1: How much will delivery be? Delivery is free throughout mainland UK on all our chairs. Regrettably we are unable to deliver to Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands, and Northern Ireland. If in doubt please contact us. Delivery includes unpacking, set up, and demonstration in a ground floor room.
  • Q2: What happens if there is a problem with my product after I've bought it? All our new products are covered by a 12 month manufacturers warranty from the moment they are delivered. Some of our chairs have an extended warranty for parts. Please see our warranty page for more details.
  • Q3: Why should I buy a Repose chair? Please see our guide, from Repose, on choosing the right chair: https://www.youtube.com/watch?v=PKsH4lCfQgE
  • Q4: Do I need to pay VAT on my product? Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption. To qualify for VAT exemption you must complete a VAT Exempt certificate, stating the precise medical condition, and stating that you meet the criteria at the time you place your order. Assuming you meet this criteria, VAT will not be added to your purchase. Should you have any queries please contact us on 01283 704071 and a member of staff will gladly advise you. Completed VAT Exemption Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under these circumstances, Stuart Mobility reserves the right to demand that you pay the VAT amount that is due.