Privacy Policy

Stuart Mobility Limited is a retail company specialising in rise and recline chairs, healthcare chairs and accessories.  The company, registered in England 09595130, is based in Burton upon Trent, Staffordshire.

This privacy policy explains how and why Stuart Mobility Limited uses your personal data. In this policy, when we talk about personal data we mean any information that relates to an identifiable person – in this case, you the customer.  When we use terms such as “we”, “us” and “our” in this policy, we mean Stuart Mobility Limited.  This policy has been written to let you know what information we collect from you when you have dealings with our website and our retail environment. This policy ensures that when we collect information from you, we do in a way that does not infringe your right to privacy and that we comply with all data protection laws. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), the data controller in this instance is Stuart Mobility Limited, Units 10 & 11, Windsor Industrial Estate, Hawkins Lane, Burton upon Trent, DE14 1QF.  “Data Controller” is a legal term which means that we make decisions about how and why we use your personal data.  As the “Data Controller”, we are responsible for making sure that your personal data is used in accordance with applicable data protection laws.  As Data Controller, we are required by law to give you the information in this policy.

On occasions there may be other Data Controllers involved in processing your data as further explained in the second below called “What Information Do We Gather”, or as you may be advised at the time your information is to be processed.

What information do we gather and why?

When you purchase a product from Stuart Mobility in-store, on the phone, eBay store or online on our website; arrange a repair or annual service of equipment (purchased from us or not) we will ask for your full name and title, full address, email and contact numbers including landline and mobile.  We may also ask for contact information on your carer, support worker, health visitor or other health professional to help us provide the correct service.  Occasionally we may need to ask about your health condition and/or weight so the correct chair can be prescribed.

When you buy a product or service from us and claim VAT exemption, we are required to collect additional information such as a signature and the nature of your health condition, this is a requirement of HMRC to be eligible for VAT exemption. Please be assured that we do not share your personal details with any other company without your consent or if we are legally required to do so.  The signature you provide to us is kept securely in paper form only and is not stored digitally.  If you do not wish to give your name, address and signature we are required to charge VAT on your purchase.

If you have an insurance policy or warranty with Mark Bates Ltd (Premier Care) or with HomeServe and you purchased the equipment from us we may need to discuss your policy with them.

Where we store our data

All customer data and orders placed on our website are stored securely in servers that are located within a UK data centre.  All customer information is also stored on our cloud-based CRM software. Paper copies of invoices and VAT forms are kept locked and located at our retail premise.

How long do we keep your data?

All of our customer sales records have to be kept for 6 years to comply with Government VAT regulations.  After this period of time and provided there is no outstanding warranty term on your items then the records will be destroyed both electronically and in hard format.

How we keep your data secure?

Our website uses a Secure Sockets Layer (SSL) protocol throughout to securely encrypt and transmit the data submitted. We also ensure that the technologies our website uses are up-to-date and that our website is safe from potential security vulnerabilities. The computers that are used have anti-virus and firewall protection. All paper files are kept in a locked filling cabinet and a locked store room at our retail premise. No files are removed from the retail premise.

Sharing/disclosure of data

When a purchase or enquiry is made, data may be passed on to external suppliers in order to fulfil the order. All of our external supplier's sign data security agreements to ensure that the data we pass onto them is used solely for the purpose of fulfilling the order that we have passed onto them, nothing more.

We will never give away or sell your data to third-parties.

Controlling personal information we store

You may request details of the personal data that we store about you under the Data Protection Act (1998) and General Data Protection Regulation (GDPR). To do so, send us a message or alternatively write to Stuart Mobility Limited, Units 10 & 11, Windsor Industrial Estate, Hawkins Lane, Burton upon Trent, DE14 1QF. You may request changes or the removal of such data at any given time and we will complete your request within 30 days.

Contacting Us

If you contact us by email or via the contact us page on our website. We keep these emails securely on our server only for as long as is necessary to satisfy your query.  If you contact us by phone we do not record any telephone conversations. If you purchase a chair, we will call you towards the end of the first anniversary of your purchase to remind you that the chair is due for servicing.  When you purchase this equipment, we will ask you if you wish to receive this kind of contact from us. 

Social Media Contact

You can also get in touch with us on social media.  We sometimes use Facebook, WhatsApp, and Twitter to speak to customers.  While we don’t have access to any of your personal information when you speak to us this way, you may wish to view the Facebook, Twitter and WhatsApp privacy policy to review their terms.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies but please be aware that if you decline cookies it may prevent you from taking full advantage of the website. When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

A list of our cookies is available upon request.

Changes to this policy

From time to time, our privacy policy may change. A data measures risk assessment will be conduct annually or when necessary. We will post any changes to the policy on this page and we recommend that you check this page for any changes.


24 May 2018  Version 1.2