Terms & Conditions
Stuart Mobility products are of the highest standard, sourced in new condition from leading manufacturers.
Our showroom is located at Units 10 & 11, Windsor Industrial Estate, Hawkins Lane, Burton upon Trent, DE14 1QF. Our telephone number is 01283 704071.
Showroom Opening Hours:
By appointment only but available weekdays, evenings and weekends.
Ordering & Payments
You can place your order safely and simply on-line through our website www.stuartmobility.co.uk or by contacting us, either over the phone or in-person at our showroom in Burton upon Trent. Payment can be made:-
- Using all major credit and debit cards with the Worldpay Secure Payment System in-store and over the phone and using secure payments through our website powered by Stripe.
- Cash and cheques are also taken at the showroom.
- All orders are processed by either Director who are both fully compliant with both Data Protection and Computer Misuse Acts.
- We currently do not take orders from outside mainland UK.
- All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
- Please note that no products will be dispatched until paid for in full (including any postage).
Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
The majority of Stuart Mobility prices include delivery charges but do not include VAT (unless otherwise clearly stated). To qualify for VAT exemption you must ensure the VAT Exempt checkboxes are ticked, state the precise medical condition, and meet the criteria at the time you place your order. Assuming you meet this criteria, VAT will not be added unless a particular product has compulsory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping calculator. Should you have any queries please contact us on 01283 704071 and a member of staff will gladly advise you.
Completed VAT Exemption Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased.
If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied.
Under these circumstances, Stuart Mobility reserves the right to demand that you pay the VAT amount that is due.
All of our new products are delivered to your home and set up in a downstairs room of your choice. Your item will be unpacked and all packaging will be removed and taken away. Your item will be demonstrated to you and you will be asked to inspect your item before we leave to make sure you are happy with your purchase and know how to use it and look after it.
This service is provided free of charge and is included in your price. Standard delivery normally takes between 7 and 10 working days.
An Express Delivery is available on certain new chairs for those people who need one quickly. This service means the chair can be in your home within 3 to 5 working days (dependant on manufacturer supplies). The cost of this service is £60.
This gives you peace of mind that your item is set up where you need it and most importantly you know how to use it.
We sometimes use a third party agent to carry out this service.
Returns & Exchanges
Please note: Your statutory rights are not affected in any way
At Stuart Mobility we pride ourselves on the quality of our products and we hope customers are happy with their purchases but from time to time customers may need to return goods they have bought.
Sales from our showroom
All items purchased from our showroom are not entitled to a refund unless found to be faulty, not as described or fit for purpose. If this is the case then a full refund will be given within 30 days, following the process detailed below.
Distance Selling – items purchased over the internet and phone
Stuart Mobility offers a 14 day (calendar) cooling off period after you have received the goods. This allows you, the consumer, to inspect the product (s) and check the suitability. If for any reason you would like to return any goods to us please notify us within fourteen calendar days in writing either by email to firstname.lastname@example.org or by post to our head office at the address below:
Stuart Mobility Limited
Units 10 & 11,
Windsor Industrial Estate
Burton upon Trent, DE14 1QF
It is your responsibility to return the goods to us in a safe and proper manner and at your cost within 14 days after you have notified us.
We recommend that you use a service that requires a signature upon delivery.
If you would like us to arrange collection of the goods, please let us know, but this will incur costs depending on the item.
Alternatively you can return the goods to our shop premises during normal opening times.
We inspect all returned goods and provided that they are found to be complete, unused, not damaged and in the original packaging we will provide a full refund less original delivery charges.
Naturally, if the goods were faulty, not as described, or fit for purpose then Stuart Mobility Limited will bear the delivery and return costs.
Please note that we are unable to exchange or refund certain items i.e. anything specially made or customised e.g. made to measure Rise and Recline Chair or Power Chair; any used products that represent a hygiene risk such as used toilet seats, commodes, bottom wipers or bath lifts etc. (unless of course they were found to be faulty upon delivery).
If products are not returned in their original condition on return, Stuart Mobility Limited reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Stuart Mobility Limited. In all instances a Returns form with original invoice number will need to accompany the goods. Failure to do so will result in your returned goods not being traceable.
All refunds will be processed within 14 days following receipt of goods
Guarantee, Warranties and Insurance
At Stuart Mobility we pride ourselves on the quality of our products and we hope customers are happy with their purchases. All of our new products come with a minimum 12 months manufacturer’s guarantee. Please see our Warranty policy for more details.
We offer various extended warranties and insurance cover through Mark Bates Ltd:
Stuart Mobility Ltd, Units 10 & 11, Windsor Industrial Estate, Hawkins Lane, Burton upon Trent, DE14 1QF is an appointed representative of Mark Bates Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised and regulated by the Financial Conduct Authority. Number: 308390. You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic, variations of materials. Stuart Mobility is not responsible for any such variations, including but not limited to the following:
- Product colour and shade may vary from one manufacturing batch to the other.
- Fabric patterns are not matched unless stated on labelling.
- Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.
We reserve the right to make any changes to product specifications (internal or external) and any other changes where necessary.
Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.
Advice and guidance
This site is not designed to and does not provide medical advice, professional diagnosis, opinion, treatment or services to you or to any other individual. Through this site Stuart Mobility provides general information for educational purposes only. The information provided in this site is not a substitute for medical or professional care, and you should not use the information in place of a visit, call consultation or the advice of your physician or other healthcare provider.
Stuart Mobility is not liable or responsible for any advice, course of treatment, diagnosis or any other information or services you obtain through this site or any communications by the company by email or letter.
The price of the Goods is the price set out on the website. All prices are shown in Pounds Sterling. The price of the Goods is inclusive of the costs and charges of packaging and transport of the product. The price of the goods is exclusive of VAT.
The prices shown on the website are only applicable to purchases made via the website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in the Stuart Mobility showroom. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, the Stuart Mobility showroom is under no obligation to honour any online price or promotion that differs from the in-store price.
Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official Stuart Mobility social media channels.
Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.